Customer Information And Frequently Asked Questions
(FAQ’s)
QUESTIONS ABOUT ORDERING ONLINE
Q. How do I know if my order has been accepted?
A. After you place an order, We'll send you a confirmation e-mail which includes your order number. We recommend you keep this e-mail for future reference, so that you can quickly track the status of your order.
Q. Can I check the status of my order?
A. Please feel free to email us at sales@bellauniforms.com or if you prefer to call please call us at 1-877-235-5260 Monday thru Saturdays 7:00 a.m. to 7:00 p.m. EST.
Q. What if I need to make a change to my order?
A. We can generally accommodate your changes within 4 hrs of placing your order. Please call us @ 1-877-235-5260 to inquire about changes. Please have your Order ID Number available when you call
Q. What are the limits of on line transactions ?
A. All orders between $0.00 & $999.00 are accepted online. If your order exceeds this range please feel free to call us @ 1-877-235-5260 to place your order. Customer Service representative are available Monday thru Saturdays 7:00 a.m. to 7:00 p.m. EST.
Q. What if an item I ordered is out of stock?
A. We at Payless Uniforms make every effort to stock all items we advertise. However due to popular demand some items may not be in stock all the time. If your items are not in stock we will notify you of the back order and target delivery date.
QUESTIONS ABOUT ORDERING BY FAX:
Please print out an Order Form, fill it out, and fax it to us at 718-980-4516. You can order by fax 7 days a week 24 hrs a day. Faxed orders received before 3.00pm will be processed the same day. You can use any of the following credit cards as payment when ordering by fax.
QUESTIONS ABOUT ORDERING BY MAIL:
Please print out an Order Form, fill it out, and mail to the following address.
Bella Uniforms Inc
P.O. Box 1816
Staten Island,
NY
10313
You can use any of the following credit cards as payment method when ordering by fax. Visa, Master card, American Express, Discover
You can also pay by check when ordering by mail. However your order will not ship until the check is cleared by our bank. Typical check clearing time is about 3-4 days.
QUESTIONS ABOUT ONLINE PAYMENT INFORMATION:
Q. What payment methods do you accept online?
A. You can use any of the following credit cards as payment method when ordering online.
Your card will be charged only when the order has been shipped. Back ordered items will not be charged until they are shipped.
Q. Do I have to pay sales tax?
A. Currently there is no sales tax for clothing & shoe items in NY. For all other items that tax rate is 8.375%
Q. Tell me about Group Discounts?
A. We offer a variety of group discount programs. Please call us or email us to discuss which program best fit your group ordering requirements.
Hospitals or Institutions:
If you are first time buyer please call us to set you up in our system. Once you are setup in our system & credit approval has been done Signed Purchase Orders will be accepted for all Hospitals, Clinics, Institutions, and Government Agencies. Just fax or mail us an authorized purchase order and we will generally process it within 24 hours.
Questions about Returns and Exchange :
Q. What is the guarantee I get with my purchase?
A. We guarantee 100% satisfaction with all our products. If for any reason you are not satisfied with your purchase, we will accept its return within 30 days of receipt. No refunds on postage, shipping & handling. Please follow return instructions enclosed with your shipment.
Altered, hemmed, soiled or stained garments are not returnable. Garments with foul odors (smoke and other) are not returnable. Washed or laundered garments are not returnable. All returnable garments must be in original condition with tags and labels attached to the garments.
Please note that any non-uniform items such as Accessories, stethoscopes, blood pressure monitors and watches can not be returned.
Q. What is Bella Uniforms shoe warranty?
A. All shoes, except clearance items, have a 3- month warranty against manufacturer’s defects. Shoes on clearance carry no warranty against defects. The warranty is from the original date of purchase. The manufacturer’s warranty would cover anything unusual that happens to a shoe such as the sole cracks, the seam rips or the shoe becomes separated from the sole. Shoes that cause a blister, a corn or are uncomfortable are not defective. We reserve the right to refuse damaged footwear due to misuse, abuse, alteration or excessive wear.
Q. What should I do if my item is defective?
A. We at Bella Uniforms stand by our products & take pride in the service we provide to the medical care community. However, on rare occasions products can sometimes have a defect that goes undetected by the manufacturer or becomes apparent only during use. If you think that a product you purchased from us has a manufacturing defect, please call our Customer Service Department at 1-877-235-5260 Monday thru Saturday 10:00 a.m. to 7:00 p.m. EST.
Q. How do I return items back to Bella Uniforms?
A. Return instructions are enclosed with your shipment. Please fill out and follow the instructions on this form. Please keep a copy for your records. Return items to the address printed on the return instructions form. You may use any method of shipping that will be convenient for you.
Q. How long will it take to receive my exchange items?
A. Due to processing and availability of merchandise, an exchange order generally takes 7 to 10 business days from the date we receive your package for you to receive the exchanged items.
Q. Will I be charged for shipping and handling again when an item is returned for exchange?
A. A minimal charge of $2.99 for the order will be charged at the time of the exchange.
Q. How long will it take to receive my refund?
A. Once your package has been received and processed, your refund will be generated by our system. If you paid by credit card your credit card will be credited. Depending upon your billing cycle, you should see the credit on your next statement. If you paid by check, your refund check will be mailed within 10 to 15 business days from the date we receive and process your returned package.
Shipping Information:
Q. What do you charge for shipping?
A. The shipping charge depends on the value of your order.
Q. How do you ship?
A. We use FedEx, UPS or
United States postal service to ship product. Please note that we cannot ship to P.O BOX addresses.
Q. When can I expect my order to be shipped?
A. All orders are processed within 24 - 48hours of receipt, and take 5 to 7 business days for all in-stock items to be received by customers.
Delivery Information:
Once the order is received we work hard to get the product to you as soon as possible! All orders are processed within 24 hours of receipt. Once shipped it will generally take from 5-7 Business Days to be received the product at your door step.
For out-of-stock items, we will notify our customers via e-mail, generally within 24 hours, and the item(s) will be shipped separately as they become available without any additional shipping charges.
Technical and Security Questions:
Q. Why doesn’t my browser work properly with your site?
A. Your browser must be Secure Socket Layer compliant to take advantage of our security features. You must also have your browser configured to accept cookies. We recommend using 5.0, or later versions of Netscape Navigator/Communicator, Microsoft Explorer and AOL. We do not take orders from WebTV.
Q. Why is my shopping cart empty after I placed an item in it, when I try to continue shopping on your site?
A. If you are experiencing this problem we suggest lowering your privacy settings by clicking on ‘Internet Option’ in your ‘Tools’ menu and clicking on the ‘Privacy’ tab. In addition, we also suggest clearing your cookies and re-starting your computer. To clear your cookies, just click on ‘Internet Options’ in you ‘Tools’ menu and click ‘Delete Cookies’.
Q. Do you share email addresses, phone numbers or street addresses with other companies?
A. We do not sell or share any customer information with other companies
Q. Is ordering on your site secure?
A. Yes. When you enter the checkout area, you are connected via our secure socket that encodes and transmits your personal information directly to our processing system. That information is available only to our internal billing and processing staff.
International Orders:
Q. Do you accept International orders?
A. Currently we do not ship internationally except for Canada.
Q. Do you accept International Credit Cards?
A. We apologize but we are unable to accept International Credit cards. Credit cards must be drawn on US Banks.
Customer Service:
Our
Customer
Service
Center is always available for any questions that you might have. You can contact us via sales@bellauniforms.com or by phone at: 1-877-235-5260 . Monday thru Saturdays: 10:00 A.M. to 7:00 P.M. Eastern Standard Time.
Embroidery Services:
We will be offering this service to our on line customers soon
Q. I have read this FAQ and still have questions, what should I do?
A. Please call our Customer Service Department at 1-877-235-5260 Monday thru Saturday 10:00 a.m. to 7:00 p.m. EST or email sales@bellauniforms.com