Q. What is the guarantee I get with my purchase?

A. We guarantee 100% satisfaction with all our products. If for any reason you are not satisfied with your purchase, we will accept its return within 30 days of receipt. No refunds on postage, shipping & handling. Please follow return instructions enclosed with your shipment.

Altered, hemmed, soiled or stained garments are not returnable. Garments with foul odors (smoke and other) are not returnable. Washed or laundered garments are not returnable. All returnable garments must be in original condition with tags and labels attached to the garments.
 
Q. What is Bella Uniforms shoe warranty?

A.  All shoes, except clearance items, have a 3- month warranty against manufacturer’s defects. Shoes on clearance carry no warranty against defects. The warranty is from the original date of purchase. The manufacturer’s warranty would cover anything unusual that happens to a shoe such as the sole cracks, the seam rips or the shoe becomes separated from the sole. Shoes that cause a blister, a corn or are uncomfortable are not defective. We reserve the right to refuse damaged footwear due to misuse, abuse, alteration or excessive wear.

Q. What should I do if my item is defective?

A. We at Bella Uniforms stand by our products & take pride in the service we provide to the medical care community. However, on rare occasions products can sometimes have a defect that goes undetected by the manufacturer or becomes apparent only during use. If you think that a product you purchased from us has a manufacturing defect, please call our Customer Service Department at 1-877-235-5260 Monday thru Saturday 7.00 a.m. to 7:00 p.m. EST

Q. How do I return items back to Bella Uniforms?

A. Return instructions are enclosed with your shipment. Please fill out and follow the instructions on this form. Please keep a copy for your records. Return items to the address printed on the return instructions form.  You may use any method of shipping that will be convenient for you.

 

Q. How long will it take to receive my exchange items?

A. Due to processing and availability of merchandise, an exchange order generally takes 7 to 10 business days from the date we receive your package for you to receive the exchanged items.

 

Q. Will I be charged for shipping and handling again when an item is returned for exchange?

A. A minimal charge of $2.99 for the order will be charged at the time of the exchange.

 

Q. How long will it take to receive my refund?

A. Once your package has been received and processed, your refund will be generated by our system. If you paid by credit card your credit card will be credited. Depending upon your billing cycle, you should see the credit on your next statement. If you paid by check, your refund check will be mailed within 10 to 15 business days from the date we receive and process your returned package.